Effective Date: 17 Feb 2017
Last Updated: 17 Feb 2017
1. Introduction & Acceptance of Terms
These Terms & Conditions (“Terms”) govern the access to and use of the website https://truom.in (“Website”) operated by Online Junction, doing business under the brand name Truom (“Company”, “we”, “us”, “our”). By accessing, browsing, registering, or purchasing from this Website, you confirm that you have read, understood, and agreed to be legally bound by these Terms along with all other policies referenced and interlinked herein, including but not limited to the Privacy Policy, Refund & Cancellation Policy, Shipping Policy, Payment Policy, and Disclaimer. If you do not agree to any part of these Terms or linked policies, you must immediately discontinue use of the Website.
2. Business Identity, Ownership & Brand Clarification
The Website is owned and operated by Online Junction, which is the legal and registered business entity. Truom is the brand name under which products are marketed, packaged, and sold. The Company sells products both directly through this Website and through third-party marketplaces. Transactions conducted through third-party marketplaces are additionally governed by the respective marketplace’s own terms, privacy policies, payment rules, and dispute resolution mechanisms, over which the Company has no control.
3. Eligibility & Legal Capacity
Use of this Website is permitted only to individuals who are at least 18 years of age and legally capable of entering into a binding contract under Indian law. By using this Website, you represent and warrant that you satisfy these eligibility requirements. Any use by minors shall be deemed unauthorized and at the user’s sole risk.
4. Scope of Services
The Website functions as an online platform for displaying, advertising, and selling consumer products. The Company reserves the unrestricted right to modify, suspend, discontinue, restrict, or withdraw any product, service, feature, pricing, or functionality of the Website at any time without prior notice, including for maintenance, legal, or business reasons.
5. Product Information, Representation & Availability
All product descriptions, images, specifications, packaging visuals, pricing displays, and other content available on the Website are provided on a best-effort basis and for general informational purposes only. Actual products may differ due to manufacturer updates, packaging changes, lighting variations, or inventory sources. Product availability is not guaranteed and may change without notice. No representation on the Website shall be construed as a legally binding guarantee.
6. Pricing, Offers, Discounts & Variations
All prices displayed on the Website are subject to change at any time without prior notice. Prices of the same product may vary between this Website and third-party marketplaces due to platform fees, promotional campaigns, logistics, or other commercial factors. The Company reserves the right to correct pricing errors, typographical mistakes, or inaccuracies, even after an order has been placed. In such cases, the Company may cancel the order and process a refund strictly in accordance with the Refund, Return & Cancellation Policy available at https://truom.in/refund_returns/.
7. Order Placement, Confirmation & Cancellation
Placing an order constitutes an offer to purchase and does not imply acceptance by the Company. An order shall be deemed accepted only after confirmation and dispatch. The Company reserves the absolute right to cancel, refuse, or limit any order due to reasons including but not limited to stock unavailability, pricing discrepancies, delivery constraints, incorrect customer details, payment failure, or suspected fraudulent activity. Order cancellations and refunds, if applicable, shall be governed exclusively by the Refund, Return & Cancellation Policy.
8. Payments, Online Transactions & Cash on Delivery
The Website supports multiple payment methods including online payments and Cash on Delivery (COD), subject to product eligibility, delivery location, and internal risk checks. Online payments are processed through secure third-party payment gateways, and the Company does not store card numbers, CVV, or banking credentials. COD availability may be withdrawn for specific users or locations due to past refusals or misuse. Detailed payment-related rights, responsibilities, failures, and refunds are governed by the Payment Policy & Payment Terms available at https://truom.in/payment-policy-payment-terms/.
9. Shipping, Delivery Timelines & Risk Transfer
Delivery timelines provided on the Website are estimates only and may vary due to logistics limitations, courier delays, geographic conditions, governmental restrictions, or force majeure events. The Company shall not be liable for delays beyond its reasonable control. Risk of loss or damage to the product transfers to the customer upon successful delivery. All shipping-related terms are governed by the Shipping & Delivery Policy available at https://truom.in/shipping-delivery-policy/.
10. Returns, Refunds & Cancellations
All requests related to returns, refunds, replacements, or cancellations shall be processed strictly in accordance with the Refund, Return & Cancellation Policy available at https://truom.in/refund_returns/. No claim shall be entertained outside the scope, conditions, or timelines specified in that policy.
11. Marketplace Sales & Third-Party Platform Disclaimer
For purchases made through third-party marketplaces, the respective platform’s terms, policies, pricing structures, logistics arrangements, and dispute mechanisms shall apply. The Company’s responsibility in such transactions shall be limited to applicable seller obligations under marketplace rules and governing law. The Company shall not be responsible for marketplace-controlled actions, delays, or decisions.
12. User Obligations & Prohibited Conduct
Users agree not to engage in unlawful, fraudulent, abusive, misleading, or prohibited conduct, including misuse of COD services, submission of false information, unauthorized access attempts, or violation of applicable laws. Any such conduct may result in order cancellation, account suspension, blacklisting, or legal action at the Company’s discretion.
13. Intellectual Property Rights
All content on the Website, including text, images, graphics, logos, designs, trademarks, and brand identifiers, is the exclusive intellectual property of Online Junction or its licensors. Unauthorized reproduction, distribution, modification, or commercial use is strictly prohibited and may result in civil and criminal liability.
14. Limitation of Liability
To the maximum extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of the Website or purchase of products. The Company’s total liability, if any, shall be limited strictly to the value of the product purchased by the customer.
15. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its owners, employees, agents, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising out of your use of the Website, breach of these Terms, breach of linked policies, or violation of any applicable law.
16. Force Majeure
The Company shall not be liable for failure or delay in performance resulting from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, governmental actions, labor disputes, supply chain disruptions, or logistics failures.
17. Third-Party Links & External Content
The Website may contain links to third-party websites or resources. The Company does not control and is not responsible for the content, policies, availability, or practices of such third-party websites. Users are advised to review their respective terms and policies. Additional disclaimers are detailed at https://truom.in/disclaimer/.
18. Governing Law & Jurisdiction
These Terms, along with all linked policies, shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to the Website, products, or these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.
19. Modification of Terms
The Company reserves the unrestricted right to amend, update, or replace these Terms at any time without prior notice. Continued use of the Website after such changes constitutes acceptance of the revised Terms and all linked policies.
20. Contact & Grievance Redressal
For any questions, concerns, or legal notices relating to these Terms or other policies, users may contact the Company through the Contact Us page available at https://truom.in/contact-us/.
