Shipping & Delivery Policy

Effective Date: 17 Feb 2026
Last Updated: 17 Feb 2026

1. Introduction

This Shipping & Delivery Policy (“Policy”) governs the shipment, delivery, and related logistics for orders placed on the website https://truom.in (“Website”), operated by Online Junction, selling products under the brand name Truom (“Company”, “we”, “us”, “our”). This Policy forms an integral part of the Terms & Conditions, Refund, Return & Cancellation Policy, Payment Policy, Privacy Policy, and Disclaimer available on the Website.

By placing an order on the Website, you expressly agree to be bound by this Policy.

2. Applicability of This Policy

This Policy applies only to orders placed directly on the Truom Website. Orders placed through third-party marketplaces are governed exclusively by the respective marketplace’s shipping, delivery, and logistics policies. The Company shall not be responsible for delivery decisions or timelines controlled by marketplaces.

Marketplace-related terms are further clarified in the Disclaimer available at https://truom.in/disclaimer/.

3. Shipping Locations

The Company currently ships products to locations within India, subject to serviceability by third-party courier partners. Delivery availability may vary based on pin code, product type, order value, and logistics feasibility.

The Company reserves the right to restrict shipping to certain locations without prior notice.

4. Order Processing

Orders are processed only after successful order confirmation and, where applicable, payment verification. Processing timelines may vary based on product availability, order volume, verification checks, or operational constraints. Order processing does not guarantee immediate dispatch.

Order confirmation does not constitute acceptance of delivery timelines.

5. Estimated Delivery Timelines

Delivery timelines displayed on the Website or communicated to customers are estimated only and not guaranteed. Actual delivery may vary due to factors including but not limited to:

• Courier partner delays

• Weather conditions

• Government restrictions

• Address inaccuracies

• Customer unavailability

• Force majeure events

The Company shall not be liable for delays beyond its reasonable control.

6. Courier Partners & Third-Party Logistics

The Company relies on third-party logistics and courier partners for shipment and delivery. The Company does not control courier operations and shall not be liable for acts, omissions, delays, or service failures of courier partners once the shipment has been handed over.

Courier tracking updates are provided on a best-effort basis.

7. Address Accuracy & Customer Responsibility

Customers are solely responsible for providing accurate and complete delivery details. Orders returned due to incorrect address, incomplete information, or failed delivery attempts caused by customer unavailability shall not be eligible for free re-shipment or refund.

Any additional shipping or handling costs arising due to such issues shall be borne by the customer.

8. Delivery Attempts & Failed Deliveries

Courier partners generally attempt delivery multiple times as per their internal policies. If delivery fails due to customer unavailability, refusal to accept delivery, or non-response, the shipment may be returned to origin.

In such cases:

• The order may be treated as customer-initiated cancellation

• Shipping and handling charges may be non-refundable

• Refunds, if any, shall be processed strictly as per the Refund, Return & Cancellation Policy available at https://truom.in/refund_returns/

9. Cash on Delivery (COD) Orders

COD availability is subject to internal checks, location serviceability, and customer order history. Repeated COD refusals, fake orders, or abuse of COD services may result in:

• Permanent restriction of COD facility

• Order cancellation without notice

• Account blacklisting

COD-related terms are governed by the Payment Policy & Payment Terms available at https://truom.in/payment-policy-payment-terms/.

10. Delivery Confirmation & Risk Transfer

Risk of loss or damage to products transfers to the customer upon successful delivery as confirmed by courier records, OTP verification, delivery acknowledgment, or tracking status. Claims of non-delivery despite courier confirmation may be investigated and resolved at the Company’s discretion.

11. Damaged, Tampered or Opened Packages

Customers are advised to inspect packages at the time of delivery. If the package appears tampered, damaged, or opened, customers should refuse delivery and immediately notify the Company through https://truom.in/contact-us/.

Acceptance of delivery without objection may limit eligibility for claims or replacements.

12. Partial Deliveries & Split Shipments

Orders containing multiple items may be shipped separately based on availability or logistics requirements. Partial deliveries do not constitute incomplete fulfillment of the order and shall not be grounds for cancellation or refund.

13. Delays Due to Force Majeure

The Company shall not be liable for delays or failure to deliver due to events beyond its reasonable control, including natural disasters, pandemics, strikes, governmental actions, supply chain disruptions, or transportation failures.

14. Shipping Charges

Shipping charges, if applicable, are displayed at checkout and may vary based on order value, product type, location, or promotional offers. Shipping charges once paid are generally non-refundable unless expressly stated otherwise.

15. No Guarantee of Delivery Time

While the Company endeavors to deliver orders within estimated timelines, no guarantee is made regarding exact delivery dates or times. Delays shall not entitle customers to compensation, refunds, or damages unless mandated under applicable law.

16. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, or consequential losses arising from shipping delays, failed deliveries, courier issues, or customer unavailability. Any liability, if established, shall be limited strictly to the value of the product purchased.

17. Governing Law & Reference to Other Policies

This Policy shall be governed by the laws of India and shall be read in conjunction with:

• Terms & Conditions: https://truom.in/terms-condition/

• Refund, Return & Cancellation Policy: https://truom.in/refund_returns/

• Payment Policy: https://truom.in/payment-policy-payment-terms/

• Privacy Policy: https://truom.in/privacy-policy/

• Disclaimer: https://truom.in/disclaimer/

Jurisdiction shall be as specified in the Terms & Conditions.

18. Contact Information

For any shipping or delivery-related queries, customers may contact the Company through https://truom.in/contact-us/.