Effective Date: 17 Feb 2026
Last Updated: 17 Feb 2026
1. Introduction
This Refund, Return & Cancellation Policy (“Policy”) governs all purchases made from the website https://truom.in (“Website”), operated by Online Junction, selling products under the brand name Truom (“Company”, “we”, “us”, “our”). This Policy shall be read together with and form an integral part of the Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, Payment Policy, and Disclaimer available on the Website.
By placing an order on the Website, you expressly agree to be bound by this Policy.
2. Applicability of This Policy
This Policy applies only to orders placed directly on the Truom website. Purchases made through third-party marketplaces (such as Amazon, Flipkart, etc.) are governed exclusively by the respective marketplace’s refund, return, and cancellation policies. The Company shall not be responsible for marketplace-controlled decisions, timelines, or disputes.
Marketplace transactions are subject to the disclaimer stated at https://truom.in/disclaimer/.
3. Order Cancellation by Customer
Customers may request cancellation of an order before dispatch only. Once an order has been dispatched or handed over to the logistics partner, cancellation requests shall not be accepted.
Cancellation requests must be raised through the Contact Us page at https://truom.in/contact-us/. Approval of cancellation is subject to verification and internal processing.
4. Order Cancellation by the Company
The Company reserves the absolute right to cancel any order at its sole discretion, including but not limited to cases of:
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Product unavailability
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Pricing or typographical errors
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Incorrect or incomplete customer information
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Failed or suspicious payment transactions
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Suspected fraudulent, bulk, or abusive ordering behavior
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Repeated COD refusals or misuse
In such cases, refunds (if applicable) shall be processed strictly as per this Policy.
5. Returns Eligibility
Returns are accepted only if explicitly mentioned on the product page or permitted under applicable law. Products shall be eligible for return only if:
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The product is damaged, defective, or incorrect at the time of delivery
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The issue is reported within the stipulated time mentioned on the product listing
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The product is unused, unaltered, and returned in original packaging with all tags, manuals, and accessories intact
The Company reserves the right to inspect returned products before approving any return or refund.
6. Non-Returnable & Non-Refundable Products
Certain products may be non-returnable or non-refundable, including but not limited to:
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Personal care, grooming, hygiene, or cosmetic products
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Hair removal, waxing, or skin-contact products
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Items marked as “Final Sale” or “Non-Returnable”
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Products damaged due to misuse, negligence, or improper handling
Such exclusions are necessary for hygiene, safety, and legal compliance reasons and shall not be considered unfair trade practice.
7. Return Process
Return requests must be initiated through https://truom.in/contact-us/ with relevant order details and supporting images or videos, if required. The Company reserves the right to approve or reject return requests after verification.
Unauthorized returns or returns sent without prior approval may be rejected.
8. Refund Processing
Refunds, if approved, shall be processed only after:
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Successful receipt of the returned product, and
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Quality check and verification by the Company
Refunds shall be issued to the original payment method used at the time of purchase or via alternative modes at the Company’s discretion. Refund timelines may vary depending on payment gateways and banking channels.
Payment-related terms are governed by the Payment Policy & Payment Terms available at https://truom.in/payment-policy-payment-terms/.
9. COD Orders & Refunds
For Cash on Delivery (COD) orders:
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Refunds, if applicable, may be processed via bank transfer, wallet, or store credit
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COD charges, shipping fees, or handling fees (if applicable) may be non-refundable
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Repeated COD refusals may lead to restriction or blocking of COD service for the customer
10. Shipping & Return Logistics
Return shipping arrangements, charges, and timelines shall be determined by the Company based on product type, location, and reason for return. In certain cases, customers may be required to self-ship the product.
All delivery-related matters are governed by the Shipping & Delivery Policy available at https://truom.in/shipping-delivery-policy/.
11. No Guarantee of Refund
Approval of a return request does not automatically guarantee a refund. Refunds are subject to inspection, verification, and compliance with this Policy. The Company’s decision regarding refunds shall be final and binding.
12. Misuse, Abuse & Fraud Prevention
The Company actively monitors return and refund activity. Any attempt to misuse return policies, submit false claims, return used or damaged products, or engage in fraudulent behavior may result in:
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Rejection of refund or return requests
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Account suspension or blacklisting
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Legal action under applicable laws
This clause is essential to protect genuine customers and business integrity.
13. Limitation of Liability
The Company shall not be liable for any indirect, incidental, or consequential losses arising from returns, refunds, or cancellations. Any liability, if established, shall be limited strictly to the value of the product purchased.
14. Governing Law & Reference to Other Policies
This Policy shall be governed by the laws of India and shall be read in conjunction with:
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Terms & Conditions: https://truom.in/terms-condition/
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Privacy Policy: https://truom.in/privacy-policy/
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Shipping & Delivery Policy: https://truom.in/shipping-delivery-policy/
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Payment Policy: https://truom.in/payment-policy-payment-terms/
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Disclaimer: https://truom.in/disclaimer/
Jurisdiction shall be as specified in the Terms & Conditions.
15. Contact Information
For any queries, concerns, or requests related to refunds, returns, or cancellations, please contact us via https://truom.in/contact-us/.
